1. Scope
This policy applies only to SMS communications sent by Open Mesa for internal operational purposes. These messages are not used for marketing or promotional outreach to consumers.
2. Information We Collect
In connection with our SMS program, we may collect and maintain:
- Your name
- Your mobile phone number
- Your consent record, including the date, time, and method of consent
- Message delivery data and response data, such as whether a message was delivered and whether you replied STOP or HELP
- Any information you provide in reply messages
3. How We Use Information
We use this information to:
- Send internal operational alerts and account-related notifications
- Maintain records of consent and opt-out requests
- Provide support in response to HELP requests
- Maintain, secure, and improve our internal messaging operations
- Comply with legal obligations and carrier requirements
4. Types of Messages
Open Mesa sends only internal operational SMS messages, which may include:
- Account or payment issue notifications
- Deposit or withdrawal issue notifications
- Platform or system incident notifications
- Other urgent internal business operations alerts
Message frequency varies depending on operational needs.
5. No Sale or Sharing for Marketing
We do not sell your phone number or SMS consent information. We do not share your phone number with third parties for their own marketing purposes.
We may share limited information with service providers that help us operate our messaging program, such as communications platform providers, solely to send and support these messages.
6. Consent and Opt-Out
You will receive SMS messages only if you have provided consent.
You may opt out at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from this program unless you later opt in again.
You may reply HELP for assistance or contact us at contact@openmesa.co.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect information related to our SMS program. However, no system can be guaranteed to be completely secure.
8. Data Retention
We retain phone numbers, consent records, opt-out records, and related messaging data for as long as reasonably necessary to operate the program, comply with legal obligations, resolve disputes, and enforce our policies.
9. Message and Data Rates
Message and data rates may apply according to your mobile carrier plan.
10. Changes to This Policy
We may update this SMS Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above.
11. Contact Us
If you have questions about this SMS Privacy Policy or the Open Mesa SMS program, contact us at: